Given their remit, you would think they would be switched on to multiple social media outlets to determine the mood of city fans. This forum is the largest (I think) City fan forum by quite a bit. Surely they would want to engage with it?Whilst I'm no longer in the tent so to speak, I should hopefully be able to add some insight on the process (although caveat everything I say with an asterisk).
As per the Premier League Fan Engagement Standard, the Club need to produce a Fan Engagement Plan around about this time of year. That usually provides a rough steer to when the meetings will be held. From memory, the first formal meeting tends to take place in September / October - so in the meantime, any representations from City Matters would take place more informally.
Given that there doesn't seem to be any posting on Bluemoon, I would encourage fans to contact their representative directly (information here). In particular, there are five new representatives who are finding their feet and I think would probably welcome hearing from fans.
They need to have the cameras focused on what opposition replica shirts staff are wearing!It's OK Bladdered, the Facial Recognition cameras are just for staff according to City. ;-)
AfternoonGiven their remit, you would think they would be switched on to multiple social media outlets to determine the mood of city fans. This forum is the largest (I think) City fan forum by quite a bit. Surely they would want to engage with it?
If not through forums like this how do they keep informed of what the real issues are for fans?
Afternoon
I have posted on some posts to provide information from CityMatters since taking over this season from Alex
Always happy to answer questions and gain feedback, we have so far used X / Twitter as our main social media outlet
I know a number of current reps are on BM
The feedback and views are fed back in discussions with the club
Can assure those who read this post that I always speak from as wide a fan perspective as possible
I contacted my city matter rep by email. I’m a season ticket holder. Still awaiting a reply 2 months later. Since Alex left, this is the first comms I have seen from anyone on City Matters. Maybe I have missed the regular comms and postings?Afternoon
I have posted on some posts to provide information from CityMatters since taking over this season from Alex
Always happy to answer questions and gain feedback, we have so far used X / Twitter as our main social media outlet
I know a number of current reps are on BM
The feedback and views are fed back in discussions with the club
Can assure those who read this post that I always speak from as wide a fan perspective as possible
Can you drop me an email and I will chase it up, you should of had a replyI contacted my city matter rep by email. I’m a season ticket holder. Still awaiting a reply 2 months later. Since Alex left, this is the first comms I have seen from anyone on City Matters. Maybe I have missed the regular comms and postings?
That’s my aim, Alex did a great job, got to keep holding the clubs feet to the fireCheers Lee.
Keep up the good work that Alex did.
Can you find out whether the club are aware of the huge disconnect between them and the fans and if so what they propose to do about it?That’s my aim, Alex did a great job, got to keep holding the clubs feet to the fire
Absolutely can put this acrossCan you find out whether the club are aware of the huge disconnect between them and the fans and if so what they propose to do about it?
Would be great to have regular updates on here. Realise BM is only a subset of our fanbase, but it’s quite a substantial one!Can you drop me an email and I will chase it up, you should of had a reply
I will be honest I hadn’t seen this thread previously
Happy to post updates on here?
We have next full group meeting in November so again happy to take feedback from here to the club
Also at some point aim is to have a wider fans forum with City Matters
I will email you Lee. Updates on here would be good as the minutes look like they have been sanitised. If the rep for season ticket holders can’t be bothered responding to emails I struggle to understand how she can possibly be representing our views. Anyway, thanks for bothering to respond.Can you drop me an email and I will chase it up, you should of had a reply
I will be honest I hadn’t seen this thread previously
Happy to post updates on here?
We have next full group meeting in November so again happy to take feedback from here to the club
Also at some point aim is to have a wider fans forum with City Matters
I know part of the problem is that City’s senior management get average response times on their corporate dashboards. This hides the reality that fans want to ring up and sort ticketing problems that affects many fans at the same time.Are you asking them about the waiting times with phone calls to the club? When the recorded message says a wait of up to 2 hours or so, please? :-)
Thank you.
Then if City Matters brings it to their attention and explains that there are still folk who don’t use the internet and need the interaction with a human being they will get to know. There are no excuses for not knowing. They need to listen. :-)I know part of the problem is that City’s senior management get average response times on their corporate dashboards. This hides the reality that fans want to ring up and sort ticketing problems that affects many fans at the same time.
The scale of the problem is “watered down”, especially for Blues who don’t use X, they gets faster responses.
It’s a blooming big stadium! Why would an employee who is working for example in the area behind entrance a want to waste time walking all the way round to entrance w if that is where facial recognition is? Time and motion studies would have a field day!!Yep absolutely nothing dodgy about having 1 staff turnstile but all the rest have been fitted with facial recognition, all above board
Since facial recognition isn't being used for fans it's not an issue.So if I transfer my ticket to one of the 3 non-memebers I am allowed to have, what happens with the facial recognition?
Will we have to add images for those 3 to our accounts?