City Matters thread

[Prestwich_Blue]

Absolutely can put this across

At the last meeting we strongly put across how poor comms from them have been, nothing seems to have changed so far

It's been the same story since CM started 7 years ago. The first incident was the relocation for the Tunnel Club, which came across as completely insensitive. There's no easy way to tell people they're going to have to move their seats but there is a way to do it that maybe doesn't piss them off more than necessary.

Their communication is invariably piss-poor and they resolutely refused to run it past CM so we can ensure it was better. They've sill not sussed that CM is there to help, not hinder them.

 

[CityMatters-LeeB]

Are you asking them about the waiting times with phone calls to the club? When the recorded message says a wait of up to 2 hours or so, please? :-)
Thank you.

They do provide regular updates on call times etc
So once new info is provided will share it

 

[shnaghaicityfish]

They do provide regular updates on call times etc
So once new info is provided will share it

Yeah the phone lines are a complete joke, I’ve never got through in less than an hour. Can only be deliberate, they want everything done online, which I’m fine with if it works, but often it doesn’t.

 

[CityMatters-LeeB]

 

[Manc Born & Bred]

View attachment 175166

Are you going to ask them to rethink this ridiculous 10 game personal attendance/ 16 times SC usage whilst at the same time making it really hard to transfer tickets. And can you ask are they aware of the huge disconnect between the club and fans and what are they doing to win back lapsed fans

 

[bladdered]

View attachment 175166

Thanks for the update. Good luck mate.

 

[CityMatters-LeeB]

Are you going to ask them to rethink this ridiculous 10 game personal attendance/ 16 times SC usage whilst at the same time making it really hard to transfer tickets. And can you ask are they aware of the huge disconnect between the club and fans and what are they doing to win back lapsed fans

Yes 10 game policy and ticket transfer issues also been raised along with how club are going to rebuild trust / relationship with fans
First matter is the North stand, and wanted to put something out in particular re that item, for awareness

 

[Manc Born & Bred]

Yes 10 game policy and ticket transfer issues also been raised along with how club are going to rebuild trust / relationship with fans
First matter is the North stand, and wanted to put something out in particular re that item, for awareness

Thanks. They can start to rebuild trust by stop fleecing fans. Four SC behind me didn’t attend last home game, seats were taken by three juniors and an adult. Friend asked how much they paid for the seats, response was £700!

 

[jrb]

This isn’t a question. It’s a personal observation.

The directors do know don’t they, the way things are going between the directors and the fans, and the more stringent ticketing rules, etc, which the directors approved, the extra 8000 seats aren’t going to sell out. I take it the directors are happy with that outcome?

 

[East Level 2]

Since facial recognition isn't being used for fans it's not an issue.

Of course it's being used. it's there to give the club complete control over who enters the stadium. Don't believe people who say it isn't being used as they are stooges for the controlling club. It's control, it really is, I read about in in Conspiracy Theories Are Us.

 

[Eccles Blue]

Are you going to be asking about telephone waiting times? It isn’t mentioned in that agenda type thing. There are people who do not want to use or cannot use the internet all the time.

 

[Centurions]

Of course it's being used. it's there to give the club complete control over who enters the stadium. Don't believe people who say it isn't being used as they are stooges for the controlling club. It's control, it really is, I read about in in Conspiracy Theories Are Us.

Unless the wonderfully insightful Marjorie Taylor Greene says it's true on QAnon then I don't believe it ;)

 

[Tim of the Oak]

Unless the wonderfully insightful Marjorie Taylor Greene says it's true on QAnon then I don't believe it ;)

Are QAnon asking for a return to the zero attendance requiring season cards?

 

[Centurions]

Are QAnon asking for a return to the zero attendance requiring season cards?

They're asking for a return to Maine Road.

 

[Tim of the Oak]

They're asking for a return to Maine Road.

The stadium expansion thread would take on a life of its own with dodgy joins and brickwork.

The Gene Kelly Stand would have its own thread

 

[jockblue]

View attachment 175166

All very good and valid points, I'd hope they were accompanied by some suggested solutions such as where in the stadium they could offer relocated seats and at what guaranteed price, and what configuration the CM team feel would bring the best result for the stadium and fans.

Having worked in negotiation skills for many years, it's always a much more conducive meeting when both sides offer something on the table rather than demands.

 

[CityMatters-LeeB]

All very good and valid points, I'd hope they were accompanied by some suggested solutions such as where in the stadium they could offer relocated seats and at what guaranteed price, and what configuration the CM team feel would bring the best result for the stadium and fans.

Having worked in negotiation skills for many years, it's always a much more conducive meeting when both sides offer something on the table rather than demands.

We do have constructive suggestions
What we tried to put across on the document was what we would be raising in particular to the North Stand, based on the feedback we have received

 

[CityMatters-LeeB]

Are you going to be asking about telephone waiting times? It isn’t mentioned in that agenda type thing. There are people who do not want to use or cannot use the internet all the time.

This is brought to CM during the season, got the question previously, further up this thread

 

[Eccles Blue]

This is brought to CM during the season, got the question previously, further up this thread

Sorry. Thank you. :-)

 

[CityMatters-LeeB]

Sorry. Thank you. :-)

No problem