Gas & Electricity

hampshireblue said:
The standing charge is an outrage and VAT is charged on it too. I'm surprised there's not more of a public outcry that the first £300+ of our energy bills each year pay for not a single kWH of energy. But it's not so much the companies but the last government who established this "market". I still remember Kwasi Kwarteng being proud that the market was working "as it should".
Click to expand...
Martin Lewis talking about it this morning saying he was disappointed that the discussions that have been going on about lowering it but making the units a higher price had not been released and fears it’s not going to happen, so higher users pay more it’s only fair, but when have businesses cared about that!
 
Set our thermostat at 18.5 and left on 24 hours a day now costing about £5 a day, I can live with that with the log burner on downstairs house is bliss and we can afford it
 
Even though we have had to revert to a fixed tariff due to the smart meter not acquiring half hour readings, the Octopus are still hard at work in the background to resolve our dilemma. Incredible, just incredible!



Octopus Energy
This email was sent by the organization that owns the logo shown.

octopus.energy
From:hello@octopus.energy
To:Gunny@aol.com

Thu, Nov 21


Hello Gunny,
I hope you’re safe and well, I’m getting in touch today on behalf of the escalations team at Octopus Energy Services. We have received your details and understand that you’ve been waiting a while to get this resolved.

I am just looking at resources to see what we can do and the soonest free slot at the moment is November 28th between 1pm and 5pm. The engineer will call en route on the day to give you a better idea of when they will be arriving. I have popped this on hold for you and we just need your confirmation to get the booking finalised. We need someone over the age of 18 present for the duration of our engineer visits, but this doesn't have to be yourself - it can be a friend, neighbour, or family member. A few things to note for your appointment:
  • The engineer will need somewhere close by to park.
  • If there are any obstructions / if the engineer will need a ladder to reach your meters please let us know. The maximum height our engineers can work at is 7.2ft
  • The engineer will need to turn the power off for approximately an hour.
  • Do you have a MEM consumer unit? As these are prone to trip with our type of meters (it will have “MEM” or “Memera” written on the unit).
  • The engineer will also need to enter the property to do a few safety checks. We're unable to keep the slot on hold indefinitely, and we definitely don’t want to send an engineer over if it isn’t convenient for you, so please let us know if this slot works for you – to confirm, please reply to this email.
Love and Power,
Loulou

------------------------------------------------------------------

Love and power to you too Loulou. What a company!
 
Two Gun Bob said:
Even though we have had to revert to a fixed tariff due to the smart meter not acquiring half hour readings, the Octopus are still hard at work in the background to resolve our dilemma. Incredible, just incredible!



Octopus Energy
This email was sent by the organization that owns the logo shown.

octopus.energy
From:hello@octopus.energy
To:Gunny@aol.com

Thu, Nov 21


Hello Gunny,
I hope you’re safe and well, I’m getting in touch today on behalf of the escalations team at Octopus Energy Services. We have received your details and understand that you’ve been waiting a while to get this resolved.

I am just looking at resources to see what we can do and the soonest free slot at the moment is November 28th between 1pm and 5pm. The engineer will call en route on the day to give you a better idea of when they will be arriving. I have popped this on hold for you and we just need your confirmation to get the booking finalised. We need someone over the age of 18 present for the duration of our engineer visits, but this doesn't have to be yourself - it can be a friend, neighbour, or family member. A few things to note for your appointment:
  • The engineer will need somewhere close by to park.
  • If there are any obstructions / if the engineer will need a ladder to reach your meters please let us know. The maximum height our engineers can work at is 7.2ft
  • The engineer will need to turn the power off for approximately an hour.
  • Do you have a MEM consumer unit? As these are prone to trip with our type of meters (it will have “MEM” or “Memera” written on the unit).
  • The engineer will also need to enter the property to do a few safety checks. We're unable to keep the slot on hold indefinitely, and we definitely don’t want to send an engineer over if it isn’t convenient for you, so please let us know if this slot works for you – to confirm, please reply to this email.
Love and Power,
Loulou

------------------------------------------------------------------

Love and power to you too Loulou. What a company!
Click to expand...
Many companies could use them as a template for how to do things properly.
 
Two Gun Bob said:
Even though we have had to revert to a fixed tariff due to the smart meter not acquiring half hour readings, the Octopus are still hard at work in the background to resolve our dilemma. Incredible, just incredible!



Octopus Energy
This email was sent by the organization that owns the logo shown.

octopus.energy
From:hello@octopus.energy
To:Gunny@aol.com

Thu, Nov 21


Hello Gunny,
I hope you’re safe and well, I’m getting in touch today on behalf of the escalations team at Octopus Energy Services. We have received your details and understand that you’ve been waiting a while to get this resolved.

I am just looking at resources to see what we can do and the soonest free slot at the moment is November 28th between 1pm and 5pm. The engineer will call en route on the day to give you a better idea of when they will be arriving. I have popped this on hold for you and we just need your confirmation to get the booking finalised. We need someone over the age of 18 present for the duration of our engineer visits, but this doesn't have to be yourself - it can be a friend, neighbour, or family member. A few things to note for your appointment:
  • The engineer will need somewhere close by to park.
  • If there are any obstructions / if the engineer will need a ladder to reach your meters please let us know. The maximum height our engineers can work at is 7.2ft
  • The engineer will need to turn the power off for approximately an hour.
  • Do you have a MEM consumer unit? As these are prone to trip with our type of meters (it will have “MEM” or “Memera” written on the unit).
  • The engineer will also need to enter the property to do a few safety checks. We're unable to keep the slot on hold indefinitely, and we definitely don’t want to send an engineer over if it isn’t convenient for you, so please let us know if this slot works for you – to confirm, please reply to this email.
Love and Power,
Loulou

------------------------------------------------------------------

Love and power to you too Loulou. What a company!
Click to expand...

I was with Bulb and then got transferred to Octopus. Very good company.
 
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