I go to the Etihad to watch a football match. Over the years I’ve been high and I’ve been low (from football!). Twice I’ve had a serious complaint, once about an incident at another ground and I was ready to walk away from football entirely after that. I wrote (email) to the club and within an hour and a half I received a phone call and was invited in to see a senior person.
The other time I emailed and that was dealt with as well.
I cannot fault the club on their help and treatment for me.
That is not to say I think they are perfect but we have to remember that they are a business plus there are 50,000 or so fans being dealt with and as with any business not everyone approves of how they are dealt with.
No one and no organisation is perfect. I think mostly people try but sometimes their trying is not in everyone’s favour.
I must add in the interest of fairness and gratitude that for the first incident the help I received from some folk on here and especially the Boss himself
@Ric was also very much appreciated. :-)
You can see from this why I love BM and City!!
Sorry if that goes against the narrative but I speak as I find and am treated.