I like the comment a page or so back about all the sliding panes and other nonsense being more or less a throwback to "1996 crap." Well said, however he said it.
For me, far too "mobile." I get it - much content is accessed this way nowadays. And not like I'm extremely old and resistant to change.
But I tend to visit that site from a desktop at home or work. Looking at anything remotely complex via a phone usually frustrates me.
Somewhat unrelated - I have been on some level a club member (Cityzens, Blue, etc) for 10 years. Live outside UK but have always done it to philosophically support the club.
But now, my credit card I charged my last membership to has expired. And the new wonderful website seems to give me no way to update or change payment info. I guess I will have to dick around on the phone with someone just to do something that takes a couple of mouse clicks literally everywhere else that I need to update payment info. Minor point, of course, but shouldn't things like this get caught in the QA process? Or is the site so clumsily designed that I just can't find where to go. One would think from Cityzens/My Account but one would appear to be incorrect in so doing.