This issue wasn't just occuring in the new stand, it was also apparent in east stand level 1.
You can clearly see the people working here are young, possibly apprentices, on some occasions we were instructing staff -showing them how to pour a pint.
one friend bought a pint, and then was asked how much the price was by the staff member as they did not know.
I don't think it's the fault of the actual frontline staff, it's just evidence of how shit our education system is, how much it fails our young minds who often are given these low paid jobs.