City Matters thread

[NJMCFC184]

You've had a statement from the club: They will be used for employees to gain admission to the stadium. - Whether you choose to believe that is another matter, but you've had the statement.
It may be using the system to recognise customers/fans (delete as applicable) goes against GDPR guidelines and the club statement will remain true, but it seems a lot of money to spent on new turnstiles when there are ongoing issues with people having non-NFC phones or phones where the NFC doesn't seem to work with the turnstiles.

Yep absolutely nothing dodgy about having 1 staff turnstile but all the rest have been fitted with facial recognition, all above board

 

[East Level 2]

Yep absolutely nothing dodgy about having 1 staff turnstile but all the rest have been fitted with facial recognition, all above board

That 115 could be 250 if taking the piss out of supporters was deemed an offence.

 

[Prestwich_Blue]

That 115 could be 250m if taking the piss out of supporters was deemed an offence.

Fixed Ged.

 

[Saddleworth2]

Whilst I'm no longer in the tent so to speak, I should hopefully be able to add some insight on the process (although caveat everything I say with an asterisk).

As per the Premier League Fan Engagement Standard, the Club need to produce a Fan Engagement Plan around about this time of year. That usually provides a rough steer to when the meetings will be held. From memory, the first formal meeting tends to take place in September / October - so in the meantime, any representations from City Matters would take place more informally.

Given that there doesn't seem to be any posting on Bluemoon, I would encourage fans to contact their representative directly (information here). In particular, there are five new representatives who are finding their feet and I think would probably welcome hearing from fans.

Given their remit, you would think they would be switched on to multiple social media outlets to determine the mood of city fans. This forum is the largest (I think) City fan forum by quite a bit. Surely they would want to engage with it?
If not through forums like this how do they keep informed of what the real issues are for fans?

 

[Saddleworth2]

This set of minutes is on the club website. Useful for those that are interested in subjects like the personal attendance rule, north stand development, new turnstiles etc. It doesnt seem to have been communicated by the CM reps themselves.

https://www.mancity.com/meta/media/tb2npqnv/city-matters-full-group-meeting-minutes-10th-september-2025.pdf

 

[Mad Eyed Screamer]

It's OK Bladdered, the Facial Recognition cameras are just for staff according to City. ;-)

They need to have the cameras focused on what opposition replica shirts staff are wearing!

 

[CityMatters-LeeB]

Given their remit, you would think they would be switched on to multiple social media outlets to determine the mood of city fans. This forum is the largest (I think) City fan forum by quite a bit. Surely they would want to engage with it?
If not through forums like this how do they keep informed of what the real issues are for fans?

Afternoon
I have posted on some posts to provide information from CityMatters since taking over this season from Alex
Always happy to answer questions and gain feedback, we have so far used X / Twitter as our main social media outlet
I know a number of current reps are on BM
The feedback and views are fed back in discussions with the club
Can assure those who read this post that I always speak from as wide a fan perspective as possible

 

[jrb]

Afternoon
I have posted on some posts to provide information from CityMatters since taking over this season from Alex
Always happy to answer questions and gain feedback, we have so far used X / Twitter as our main social media outlet
I know a number of current reps are on BM
The feedback and views are fed back in discussions with the club
Can assure those who read this post that I always speak from as wide a fan perspective as possible

Cheers Lee.

Keep up the good work that Alex did.

 

[Saddleworth2]

Afternoon
I have posted on some posts to provide information from CityMatters since taking over this season from Alex
Always happy to answer questions and gain feedback, we have so far used X / Twitter as our main social media outlet
I know a number of current reps are on BM
The feedback and views are fed back in discussions with the club
Can assure those who read this post that I always speak from as wide a fan perspective as possible

I contacted my city matter rep by email. I’m a season ticket holder. Still awaiting a reply 2 months later. Since Alex left, this is the first comms I have seen from anyone on City Matters. Maybe I have missed the regular comms and postings?

 

[CityMatters-LeeB]

I contacted my city matter rep by email. I’m a season ticket holder. Still awaiting a reply 2 months later. Since Alex left, this is the first comms I have seen from anyone on City Matters. Maybe I have missed the regular comms and postings?

Can you drop me an email and I will chase it up, you should of had a reply
I will be honest I hadn’t seen this thread previously
Happy to post updates on here?
We have next full group meeting in November so again happy to take feedback from here to the club
Also at some point aim is to have a wider fans forum with City Matters

 

[CityMatters-LeeB]

Cheers Lee.

Keep up the good work that Alex did.

That’s my aim, Alex did a great job, got to keep holding the clubs feet to the fire

 

[Manc Born & Bred]

That’s my aim, Alex did a great job, got to keep holding the clubs feet to the fire

Can you find out whether the club are aware of the huge disconnect between them and the fans and if so what they propose to do about it?

 

[CityMatters-LeeB]

Can you find out whether the club are aware of the huge disconnect between them and the fans and if so what they propose to do about it?

Absolutely can put this across

At the last meeting we strongly put across how poor comms from them have been, nothing seems to have changed so far

 

[shnaghaicityfish]

Can you drop me an email and I will chase it up, you should of had a reply
I will be honest I hadn’t seen this thread previously
Happy to post updates on here?
We have next full group meeting in November so again happy to take feedback from here to the club
Also at some point aim is to have a wider fans forum with City Matters

Would be great to have regular updates on here. Realise BM is only a subset of our fanbase, but it’s quite a substantial one!

 

[Saddleworth2]

Can you drop me an email and I will chase it up, you should of had a reply
I will be honest I hadn’t seen this thread previously
Happy to post updates on here?
We have next full group meeting in November so again happy to take feedback from here to the club
Also at some point aim is to have a wider fans forum with City Matters

I will email you Lee. Updates on here would be good as the minutes look like they have been sanitised. If the rep for season ticket holders can’t be bothered responding to emails I struggle to understand how she can possibly be representing our views. Anyway, thanks for bothering to respond.

 

[CityMatters-LeeB]

I won’t be able to respond to every thread on here and X / Twitter, but it feels like this thread is a good place to gather views and to share what I can to keep as many as possible upto date of what we are asking of the club

 

[Eccles Blue]

Are you asking them about the waiting times with phone calls to the club? When the recorded message says a wait of up to 2 hours or so, please? :-)
Thank you.

 

[Tim of the Oak]

Are you asking them about the waiting times with phone calls to the club? When the recorded message says a wait of up to 2 hours or so, please? :-)
Thank you.

I know part of the problem is that City’s senior management get average response times on their corporate dashboards. This hides the reality that fans want to ring up and sort ticketing problems that affects many fans at the same time.

The scale of the problem is “watered down”, especially for Blues who don’t use X, they gets faster responses.

 

[Gray]

So if I transfer my ticket to one of the 3 non-memebers I am allowed to have, what happens with the facial recognition?

Will we have to add images for those 3 to our accounts?

 

[Eccles Blue]

I know part of the problem is that City’s senior management get average response times on their corporate dashboards. This hides the reality that fans want to ring up and sort ticketing problems that affects many fans at the same time.

The scale of the problem is “watered down”, especially for Blues who don’t use X, they gets faster responses.

Then if City Matters brings it to their attention and explains that there are still folk who don’t use the internet and need the interaction with a human being they will get to know. There are no excuses for not knowing. They need to listen. :-)

Obviously I’m ok but I know of a few City supporters who don’t use the internet.