Look.
The club don't have to keep on sending out emails asking us how we feel about certain issues effecting the fans.
The people running the club aren't fucking stupid. They aren't thick. They are clever people. They are directors and managers. They have been working in football for decades. They know the fans aren't happy about certain issues that they have been behind and have implement.
If the club really wants to know why our fans are pissed off about certain issues, maybe they should start talking directly to the fans again at meetings, instead of through City Matters every 3 months.
It was the club who stopped those meetings. No doubt the club representatives at the meetings thought it was nothing more than a whinge fest, attended by ungrateful City fans. Instead they now get a report from some bod at City showing the results off the email questionnaire. Oh, that's interesting. File the report away until the next supporter email questionnaire. Done!